November 13, 2007

TIGERWOOD has ARRIVED, Thanks!!

Hi Sean,

The TIGERWOOD ship’s arrived today. The trucking firm called yesterday, allowing me to coordinate the unloading with the help of my retired colleagues. [I’m a rated High School Teacher]

Every thing has worked out excellent. The 3 1/2" is as suitable as the 4" would have been.

Sean, ---why can't many of those "other” transactions work as smoothly as this one has.

Your communication and sincere effort at trying to "get this thing done" efficiently, and to the satisfaction at both ends, is a template for the way internet orders should work!

I have extensive experience with online commerce and this transaction restores my confidence.

John Bittner, Sherman Oaks, CA

 

July 29, 2007

Hi Israel,

Well, you sure were right about the lengths of the Jatoba.

The installer said they were perfect as he started the job. He said you don't want longer boards because they warp sometimes. He said the lengths were just right. He does upscale houses much larger than mine. He spent 5 working days for my 1900 or so square feet.

Both my daughter Lisa and Dan, my neighbor, saw the job in process. My daughter said the floor was more beautiful because of the varying wood grains than it would have been with longer boards. It’s more like a quilt that way. She's in Art school, so beauty is her specialty. Ken listened to the story about my almost returning the wood to you and he said I would have been crazy to send it back. He just finished re-doing his own house and he's an appraiser, so he is knowledgeable and sensitive to finish quality.

Our designer is coming from Irvine (Southern California, we are in the SF Bay area) on Wednesday to complete our color schemes. I can't wait to see her face when she walks in the door.

We didn't use the very shortest boards except as necessary. The installer top-nailed some of them to the subfloor to use as locators. We did not do the living room, it will be carpeted, and I think that was the right decision.

Thanks VERY much for your help and patience. You clearly know the product and how to deal with semi-informed customers.

Sam Wilkinson, CA

 

August 16, 2008

Hi,

We got our new floor installed and I can't tell you how much I love it and your company! Our salesperson was Mike and if he ever had a skeptical, insecure customer, it was me! As a real estate broker and sales manager, I know how difficult some people can be, especially when you are dealing with hands on type of person- Me! And here I was buying something I could neither see nor touch! Very hard yet Mike was nothing less than patient, kind and understanding every time we spoke, and believe me, I called A LOT!

Mike was so much more knowledgeable about hardwood flooring than any of the other numerous salespersons I spoke to. As a matter of fact, a friend of ours has had his hardwood floor torn up three times due to buckling and warping. Our installer said the underlayment Mike suggested was the best he had ever seen. Despite the fact that we live near the beach in southern Jersey- a very wet area- our floors look beautiful; worthy of oohs and aahs from every visitor.

Thank you Floor Variety and Thank you Mike for making our dream for our home real at a price we still can't believe! You guys are the greatest!

Rachel Smith, Portland, OR

 

May 25, 2008

Hi

I thank you very much for your excellent product and service. Brad, Larry, and the driver, thank you for your wonderful services. My 800 sq. ft. of Natural Birch is installed and is so beautiful.

Thanks again and I will keep in touch for my next project.

Oscar Piperno, Los Angeles, CA

 

January 18, 2008

Hi,

I have just finished installing 1200sf of your Rustic Sienna from the Heritage Collection and I am very pleased! Your company delivered my flooring on the date you said you would (only four days after I ordered it!)And the driver actually backed up right to my garage so that I wouldn't have to walk as far with the cartons. Also, I only came up with about 50 sq/ft. of waste out of the 1200 sq/ft. I ordered! Your quality control is doing a great job!

Another point to consider is that I shopped around and found that I saved almost $600 with Floor Variety over any other company. I looked for about 18 months online and around town before deciding on buying from Floor Variety and boy am I glad! I will definitely spread the word about your company amongst my friends and family.

Thanks again!

Very respectfully,

Ted Robins, Arizona